*Apply with us and get installation done within 5 working days from date of submission.
CLICK HERE TO SUBMIT
CLICK HERE TO SUBMIT
Click the above title or email your details to us :
Name as per IC (Full name) :
IC number (NEW):
Full Address as per bill :
Property type (landed/highrise*) :
*If Highrise, floor number :
Email (must be a valid email address) :
H/p no (must be valid, for TM to call and only 1 number allowed) :
Office Tel No :
**Leave blank if you dont have streamyx/ TM phone line (compulsory if you want to upgrade to unifi and terminate your streamyx/phone line)
Streamyx Telephone no :
Streamyx userid :
Preferred unifi username (please provide 3 options just in case 1 is used, minimum 5 characters, max 12) :
1)
2)
3)
Installation Prefer weekday or aweekend (someone must be at home to explain to contractor where you want to place your system) : Weekend or Weekday, please indicate.
Termination (Telephone line only, Streamyx only /or BOTH) :
Package (VIP5, VIP10 or VIP20) :
Please EMAIL these details with subject - UNIFI APPLICATION
SEND EMAIL to : rattan77@gmail.com
Packages 
10 Things You Should Know About Unifi
1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.
2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).
3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.
4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.
5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.
6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.
8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.
9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.
10. All UniFi equipment provided by TM is subject to 12 months warranty period
IMPORTANT NOTES (MUST READ)
Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.
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